Support & Safety
Support & Safety Center
Get help with your subscription, report content concerns, or request platform assistance with guaranteed 24h SLA.
Frequently Asked Questions
How does the 10-Minute Free Daily Watch work?
Every day, you can watch the first 10 minutes of every movie in our catalog completely free of charge. No credit card, commitment, or trial sign-up is required. If you wish to watch beyond the 10th minute, you can unlock full cinema access via our VIP Cinema Pass.
How is AI content generated and moderated?
All films are produced with proprietary neural rendering engines under strict human artistic supervision. We explicitly prohibit non-consensual deepfakes of real persons, defamatory depictions, or harmful imagery. Every film undergoes automated and manual safety reviews before release.
How do I cancel my VIP Cinema Pass subscription?
Subscriptions are managed directly through Apple or Google:
• iOS: Open iPhone Settings > Tap your Name > Subscriptions > Select Short4U > Tap Cancel.
• Android: Open Google Play Store > Tap Profile > Payments & Subscriptions > Subscriptions > Select Short4U > Tap Cancel.
• iOS: Open iPhone Settings > Tap your Name > Subscriptions > Select Short4U > Tap Cancel.
• Android: Open Google Play Store > Tap Profile > Payments & Subscriptions > Subscriptions > Select Short4U > Tap Cancel.
How do I request account or data deletion?
You can permanently delete your account directly inside the app by going to Profile > Settings > Delete Account. Alternatively, email us at privacy@short4u.com and your records will be purged within 48 hours.
Direct Channels
Our dedicated safety and technical engineering teams respond to all legitimate inquiries within 24 hours.
General & Billing
support@short4u.com
Content Safety & Ethics
safety@short4u.com
DMCA & Legal Notice
dmca@short4u.com